1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, phone number, email address, delivery address, and payment details.

• Transaction Information: Records of purchases, payment confirmations, and delivery details.

• Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.

2. How We Use Your Information

Your information may be used for:

• Processing and fulfilling your orders.

• Delivering products to the correct address.

• Providing customer support and responding to inquiries.

• Sending updates about your order, promotions, or new products (where you have opted in).

• Improving our website, services, and customer experience.

• Compliance with legal or regulatory requirements.

3. Sharing of Information

We respect your privacy. We do not sell or rent your personal data to third parties.
However, we may share information with:

• Delivery partners or courier services to complete product deliveries.

• Payment providers (e.g., Mobile Money, banks, card processors) to process transactions.

• Service providers or contractors who assist us in operating our website or business.

• Authorities, if required by law or to protect our legal rights.

4. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve site functionality and performance.

• Analyse traffic and usage patterns.

• Store your preferences for a better shopping experience.

You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Your Rights

Under applicable data protection laws in Ghana, you have the right to:

• Access and request a copy of the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information, subject to legal and contractual restrictions.

• Opt out of marketing communications at any time.

7. Changes to This Policy

Kotan B Furniture may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the new Policy.