1. Eligibility for Returns

You may request a return if:

• The item delivered is damaged, defective, or not as described.

• The request is made within 7 days of delivery.

• The item is unused, unassembled, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

Certain products cannot be returned or refunded:

• Custom-made or personalized furniture (including special orders).

• Clearance, discounted, or final sale items.

• Items that have been used, damaged by the customer, or altered after delivery.

3. Refund Process

Once your return is approved, we will process a refund to your original payment method (e.g., Mobile Money, bank transfer, or card).

• Refunds may take up to 14 working days, depending on your payment provider.

• If the item is returned due to the customer's change of mind (not due to defect/damage), the customer will bear the delivery/return shipping cost.

4. Exchanges

If you prefer, you may request an exchange instead of a refund (subject to product availability).

• Exchanges follow the same conditions as returns.

5. Damaged or Wrong Items

If you receive a damaged or incorrect item:

• Please inspect the item upon delivery and notify us immediately.

• Take clear photos of the issue and send them to our support team for verification.

• We will arrange a replacement, repair, or full refund at no additional cost to you.

6. Questions?

• If you have any questions about our Refund & Return Policy, don't hesitate to get in touch with us:

  Email: [Insert Business Email]
  Phone: [Insert Business Phone]
  Address: [Insert Business Address]